AVAYA DUBAI – AVAYA TELEPHONE SYSTEM
The Avaya IP Office system is an all-encompassing communications platform that brings together advanced telephony, networking, messaging, and contact center functionalities into one compact, efficient solution. Designed with flexibility in mind, it supports both traditional circuit-switched and IP lines, allowing businesses to expand into data and IP telephony at their own pace. Avaya IP Office can operate as either a PBX or key system, offering companies an adaptable IP PBX / hybrid setup that meets the diverse needs of modern workplaces.
Serving as a bridge between legacy PBX systems and the IP-based communication solutions of the future, Avaya IP Office is perfectly suited for small to medium-sized businesses looking for a comprehensive, reliable communication system. It combines the benefits of classic telephony with IP functionality, allowing organizations to handle communications seamlessly within a single platform.
Avaya IP Office incorporates PABX (Private Automated Branch Exchange) technology to help businesses manage internal and external communications efficiently. With voice data handled over IP (VoIP) and integrated traditional switchboard functions, the system opens up a range of advanced features, enabling smooth and automated call handling for employees and clients alike.
Built to accommodate businesses with user bases from 4 to 1,000 employees, the Avaya IP Office PABX system offers enterprise-grade capabilities in an intuitive, unified platform. Employees can manage their communications from any device—whether a laptop, mobile, desk phone, or home phone—using wired, wireless, or broadband connections. The latest version, Avaya IP Office Version 10, introduces advanced tools such as WebRTC and workforce optimization features, further enhancing the system’s capabilities.
For businesses in Dubai and across the UAE, we provide complete Avaya installation and support services. Our team supplies and installs Avaya telephone systems in Abu Dhabi, Dubai, Umm Al Quwain, Ras Al-Khaimah, Sharjah, Al Ain, Ajman, and Khor Fakkan. Contact us to see how Avaya IP Office can redefine communication for your business.
Features of the Avaya IP Office include:
- Networking of up to 32 sites
- 128 party conferencing
- Voicemail
- Multiple call support
- Telephone management system (TMS)
- Menu driving tools including audit trail
- Auto call distribution to customised routes
- Voice recording
- Caller ID
- Call Centre functionality.
For those seeking a PABX telephone solution, VDS Dubai is your top Avaya reseller choice in the UAE. Simply fill out the form on the right, and one of our sales agents will respond promptly. We proudly support businesses throughout the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Al Ain.
AVAYA Phones
The Avaya IP500 Office Telephone System delivers a robust communication platform equipped with an array of smart and intuitive Avaya phones. Created for ease of use, these phones allow businesses to choose from various models, customizing their setup to fit both budget and performance requirements. The Avaya IP500 supports a diverse selection of desk phones, including third-party analog devices, a wide range of Avaya digital models, and a full lineup of Avaya IP and certified SIP phones. This variety includes everything from Avaya digital handsets and conference phones to IP handsets, offering a solution for every need within the workplace.
Avaya’s J100 Series IP phones bring an affordable yet high-quality option to the market. The series includes the J129, J139, J169, and J179 models, each designed to meet different business requirements. Both the J129 and J179 models support WiFi connectivity, while all J100 phones use the SIP protocol, ensuring compatibility with both Avaya and non-Avaya platforms. The J169 and J179 models also offer limited H.323 support. Each phone in the J100 lineup provides wideband audio with duplex speaker functionality for clear calls, and all models except the J129 include headset support. Standard features across the series include Power over Ethernet (PoE) and dual-port Ethernet, simplifying setup and connectivity.
Within the J100 Series, the J179 stands out with its capacity for eight lines and integrated calendar functions, making it an excellent choice for high-demand communication needs. The J139 model supports up to four lines, and both it and the J179 feature vibrant color displays. The J129, offering single-line support, is a practical and cost-effective solution for basic telephony needs.
Avaya’s wireless handsets and twinning capabilities ensure mobility within the workplace, enabling employees to stay connected while moving around the office. For remote workers, Avaya provides solutions like call forwarding, softphone access, and a secure remote access service, ensuring that team members can stay in touch and access essential resources from anywhere. These features empower businesses to maintain seamless communication and high productivity, whether employees are in the office or working remotely.
The New Avaya Release 11
Avaya recently launched the latest version of IP Office, known as Release 11, packed with numerous feature enhancements and improvements. This new release brings advanced workforce optimization tools, catering to businesses focused on delivering exceptional customer experiences. For contact centers, Avaya enables centralized call recording and playback, allowing managers to listen to agent calls and view their screen activity simultaneously. This streamlined approach enhances quality assurance, ensuring that businesses can consistently provide top-notch service to their customers.
In the UAE, Avaya has seen substantial growth and recognition, largely due to the trust and quality that Avaya telephone systems provide. With Release 11, Avaya has introduced significant upgrades in both security and system resilience, making it an ideal communication solution for companies of all sizes. The Avaya IP Office Phone System is a reliable long-term investment, designed to scale as a business grows, making it an adaptable choice for companies planning for future expansion.
IP Office 11 offers a robust set of communication features that facilitate swift and efficient responses to customer calls. Key features, like Caller ID Display and Call Tagging, allow users to see who is calling or identify specific calls before answering, while client information can be displayed directly on a user’s computer, enhancing customer interactions.
The messaging capabilities within IP Office 11 are equally impressive, enabling users to manage both emails and voicemails from a single platform. By integrating voicemail with the main email system, IP Office allows users to synchronize all messages through one interface, making communication more efficient and organized. IP Office provides two voicemail options to meet diverse business needs: Embedded Voicemail and Voicemail Pro, both of which offer reliable and customizable messaging solutions.
In a distributed branch environment, the enterprise branch can choose an IP Office voice mail system or a centralized voice mail system for users. If the distributed environment is connected to CS 1000, users can also use Avaya CallPilot® as their voice mail system.
